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Impact Bureau Service is available to conduct surveys on your behalf. This includes: setting up surveys and sending on-line links for circulation by you; and generating and issuing reports. Paper questionnaire versions are also available, if required. Please contact us for further details.

Psychologica Project Management Platform is a powerful cloud-based data management system which allows you to set up and manage your assessment projects quickly and easily. This is available to registered users and provides step-by-step support. The platform interface has been designed to be simple and straightforward – though there are various sophisticated features available to you:

• The PMP is a secure platform and all administrators have full username and password protection
• Projects are set up following 8 simple guided steps
• Minimum numbers of assessors can be specified, to protect the anonymity of respondents
• Clear and attractive surveys include ‘framing’, to allow assessors to ‘zone in’ on the key areas of importance in depth
• Surveys have full supporting information and can be saved, to return to at a later date
• Batch surveys allow multiple ‘targets’ to be managed simultaneously – for organisation wide surveys
• Tailored items are available, within each dimension of the model, to allow assessment to be made at leader, manager, supervisor and operator levels – allowing skills assessments across all levels of the organisation
• Customised surveys can be saved as templates, storing items, targets and assessor details – in order to run similar surveys or retest at future dates
• Default emails are set up and sent automatically, to invite assessors, but may also be customised for specific projects.
• Emails and reminder mails may be sent on specified dates – prior to and following project launch
• The PMP allows full project management and enables administrators to track specific assessors, customise additional reminder or informational emails and force survey close if required
• Attractive and detailed developmental reports are generated using graphics which are easily interpreted and colour coded according to the development dimensions of the model
• ‘Derived scores’ are also available in some products, showing how item scores are likely to affect outcomes, such as Emotionally Intelligent Competencies;
• Reports are generated automatically on survey close and are mailed to specified individuals. They may also be downloaded directly in PDF format
• Both raw score and sten score reports are available. Sten versions show average performance compared to similar levels within a wide range of organisational and industrial sectors
• There is no limit to the amount of reports which may be downloaded
• The report front page may be customised to show a specific title or organisational information

Psychologica Links™ is based on over fifteen years of development and validation, including approximately ten years of funded academic and applied research and five years of trialing ‘in the field’, within service organisations. The approach emerged from analysis of customers’ perceptions of service quality and the organisational factors which determine them. This established the key aspects of importance in the service experience – from the perspective of both the customers’ perceptions and staff behaviours and practices which impact them. Surveys are designed to capture these with the optimum number of items.

Each survey may be used as a stand-alone tool but are ideally linked together (including 360 surveys of key employees), to create a complete picture of how leadership behaviours link to service outcomes via the organisational climate – with the aim of fine tuning this process and focusing development resources effectively and efficiently.

Staff Engagement Survey is an online questionnaire based on extensive research into staff perceptions of the climate within the organisation and leadership behaviours which contribute towards this - particularly with regard to service orientation. Staff surveys assess attitudes in each area of the Psychologica Model™ according to: your job; your colleagues; your customers; your boss/es. They are designed to address all areas shown to be of importance with the minimum number of items.

Staff Engagement survey has been developed to inform development interventions, or other OD activities, and is currently available as a bureau service.

Options are available:

• Standard survey sent to up to 500 people by us, including standard outcomes report
• Standard survey sent to up to 500 people by you (qualified practitioners only), including standard report
• Customised survey sent to unlimited number of people by you (qualified practitioners only), including standard report
• Full bureau service provided by us, including: unlimited surveys; generation of customised items; management of data; interpretation of results and bespoke report

Please contact us for further details.

Service Quality Survey is an online questionnaire based on extensive research into customer perceptions of service quality experiences and the central dimensions of importance. This is based on outcomes of a 10 year research project which forms a basis for the Psychologica Model™. The survey is designed to address all areas shown to be of importance to customers with the minimum number of survey items.

Service Quality survey has been developed to inform development interventions, or other OD activities, and is currently available as a bureau service.

Options are available:

• Standard survey sent to up to 500 people by us, including standard outcomes report
• Standard survey sent to up to 500 people by you (qualified practitioners only), including standard report
• Customised survey sent to unlimited number of people by you (qualified practitioners only), including standard report
• Full bureau service provided by us, including: unlimited surveys; generation of customised items; management of data; interpretation of results and bespoke report

Please contact us for further details.

Qualified Practitioners have access to information and support in using the model for: in depth feedback and coaching; a wide range of OD interventions; Board and Team development workshops; customisable 360 surveys; and climate change programmes. Practitioners receive a full bound manual, free access to a number of on-line or paper-based diagnostic surveys and workshop slides; quantity discounts on Psychologica Products; regular updates on new materials; and breaking news on networking and associate opportunities. A number of training and induction options are available, please contact us for further details.

Leadership Styles & Climate describes strengths and weaknesses of given styles and when best to use them. Evidence shows that different leadership styles impact on organizational climate in different ways, influencing staff engagement and service outcomes. Development benefits include recognition of alternative and complementary approaches and the behavioural changes necessary to adopt these.

Leadership Styles & Climate is a comprehensive 360° Survey and Report which covers all competency areas and dimensions of the Psychologica Model™. The report shows 'self' scores, in comparison to those of other key colleagues (manager, peers, staff, 'other') indicating possible 'development gaps'. Emphasis is placed on preferred Leadership Style and the affect of this on organizational climate and also the Personal Style through which this may be expressed. Highest and lowest scoring items are appended to the report, in addition to 'hidden strengths' and 'blind spots', and a number of 'open question' responses ('the climate of the organization could be improved by....' etc).

We do not require expensive annual license fees for you to be a user of our products. But we do want to ensure best practice – especially in the sensitive area of 360° feedback.

All registered practitioners need to demonstrate some level of competence in working with psychometrics and managing client issues. We recommend participation in one of our practitioner training workshops, where you will learn about the model and its numerous applications. You will gain knowledge in selecting the right products and interpreting and feeding back the various reports. In some cases, existing qualifications may be acceptable (such as level B and/or advanced coaching accreditation).

There are numerous advantages to becoming a qualified practitioner: access to customisable versions of the 360 survey (level B qualified only) and some diagnostics which are currently only available as a bureau service. Additional materials are also available, such as: various on-line or paper-based materials; workshop slides; quantity discounts on Psychologica Products; regular updates on new materials; and breaking news on networking and associate opportunities. In addition, certificates of attendance are provided, as evidence of Continuing Professional Development.

A number of training and induction options are available, to help develop competence in a number of areas of coaching and development. Contact us for more information or to book a workshop place

You need to buy Psychologica Units to pay for products. These are credited to your account and deducted when you launch 360° survey projects.

The product charge is per 360° ‘Target’ – you can include as many assessors as you like and download as many reports as you need, at no extra charge.

Different products use different numbers of units and these are shown for each product, on the relevant product page.

There is no minimum order, but the more you buy the lower the unit price – and therefore the product cost can be reduced considerably.

If you only want to carry out one survey then you may prefer to check our bureau service

Units are not time limited and do not expire, so can be ‘banked’

There is no licence fee. If you are registered and qualified to use the tools you can start buying units and use products straight away.

VAT will be added to prices shown

Price Band	Units	£ per Unit
Base	< 200	1.20
Standard	201 – 1000	1.05
Premium	1001 – 4000	0.95
Partner	4001 +	0.70